Policies

I want to make sure that we trust each other and are both protected. Reading these policies are not always fun, but they're needed to make the process smooth for everyone involved.

Payment

For individual orders, payments are made through the generativecrochet.com site or through the Etsy shop. Both Paypal and credit cards are accepted. If you live in Austin, arrangements can also be made for cash and pick-up of the item.

Shipping

For any ready-made objects, allow 2-3 days for delivery.

 

For made-to-order objects, allow at least 5-7 days for delivery depending on the size of the object. I will contact you if the expectation is longer.

 

For all objects shipping costs will also be added to the price of the object. If you live in Austin, arrangements can be made for a pick-up order.

Refunds and Exchanges

We live in an imperfect world and sometimes, mistakes can happen. Things get damaged in the mail or the wrong item is delivered. If the item is damaged in transit, please send a photo of the damage along with the receipt/invoice as soon as you receive it to generativecrochet@gmail.com and we can work out a solution. Some options will be to return it to me within 7 days for repair or replacement (shipped at no extra cost), or to issue a refund (not including shipping costs).

Liability

Once the shipping notification is sent, I am no longer responsible for errors in address or payment or for lost packages. Please make sure to input all of your information carefully!

Privacy Policy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through generativecrochet.com.

This Privacy Policy does not apply to the practices of third parties that I do not own or control.

Information I Collect

To fulfill your order, you must provide me with certain information, such as your name, email address, postal address, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
-as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 5 years.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons). If you have any concerns about your personal data, please contact support@Etsy. 
- Object. You can object to (1) my processing of some of your information based on my legitimate interests and (2) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Kira Street, am the data controller of your personal information. If you have any questions or concerns, you may contact me at generativecrochet@gmail.com

© 2018 by Kira Street